SHIPPING & RETURNS

SHIPPING

  • Orders are processed within 10 days 
  • Currently shipping in USA only.
  • Once your order has shipped, you will receive an e-mail notification with tracking information make sure to check your spam folder.
    • Orders are shipped using a selection of shipping carriers. 
    • Customer can choose to add Signature Confirmation to package delivery.
    • If customer choose to add Signature Confirmation to package and no one is able to sign for the package when the shipping carrier attempts delivery, the shipping carrier will leave a notice and return the item to the closest Post office/ Fedex / UPS location. Check the notice for specific instructions and/or the shipping email you received from HULA NATION, INC. Click on your tracking number for more detailed information. 

    If package is not scheduled for re-delivery or pickup from shipping carrier  within 5 days, package will be returned to HULA NATION, INC., customer will be responsible for re-shipping fees.

    USPS reschedule package:  : HERE
    FedEx reschedule package : HERE
    UPS reschedule package : HERE
    • If customer provides an invalid address and order is returned to HULA NATION, INC., customer is required to pay for re-shipping. 
    • Please be aware that HULA NATION, INC. is not responsible for lost, delayed or damaged packages during transit times. If your package is lost or arrives damaged please contact the shipping carrier directly or you can contact HULA NATION, INC. and will help you file for package search or claim. Make sure to send clear images of the damage and your order number / receipt. Damage claims can not be filed or processed without proof of purchase from HULA NATION , INC. 

    RETURNS: ALL PURCHASES ARE FINAL SALE.

    • Due to the nature of the products returns are not offered.
    • All products, are made by hand, variations are to be expected. Each and every product is carefully inspected before shipping. These variations do not affect the integrity of the products and will not be considered defect or damage.
    • If you believe you purchased a product that is defect please contact HULA NATION, INC. Make sure to sent clear images of the product and your order number and receipt.  Customer must provide proof of purchase from HULA NATION, INC.